Frequently Asked Questions
Everything you need to know about your CHARCOAL experience.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a domestic return or exchange.
Do you ship internationally?
Yes, CHARCOAL ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I determine my size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our fits range from slim to oversized depending on the collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my CHARCOAL garments?
To maintain the longevity of our fabrics, we recommend washing items inside out in cold water and hanging them to dry. Specific care instructions are located on the inner label of every piece.